introduction
Namaa Al Khaleej Urban Development respects the privacy of the user and is committed to protecting it, and presents this privacy policy to inform the user of the privacy procedures and practices applied to us and presents the information and data that we collect about him, how to obtain that information and data, the method of using it, sharing it and processing it in another way during the conduct of our business and the operation of our platforms. In this Privacy Policy, the word “we”, “our” and “our” refers to Namaa Al Khaleej Urban Development Company (collectively referred to as “Namaa Al Khaleej Urban Development Company”). The term “website” also refers to Namaa Company website. Al Khaleej Urban Development website (including namaaalkhaleej.com and namaaalkhaleej.com) Our website and mobile applications are collectively referred to as the “Platforms”; each person who accesses and uses our platforms or services is referred to as “you” and “you” User” and “Your”. We may update or revise this Privacy Policy at any time and the most recent version will always be available on this page.

Information and data we collect
For the purposes of this privacy policy, Property Finder performs the functions of a "data controller", meaning that we are responsible for the information and personal data that we collect about the user and the way it is processed. “Personal Information and Data” means any information and data that can be used to identify a User or any information and data that we are able to associate with a User and that is in our possession or control. Information and data that we may collect from or about you include:

Your personal data: When you register on the Site as a user or otherwise, when you update your information, participate in promotions, campaigns or contests, log into our mobile application using your personal information or social media account, send us emails or submit requests Support and communicate with real estate agents through the forms or phone numbers available on our Platforms and send your feedback, or when you report a problem with our Platforms, you provide us with information and data that we store and process. Such information and data may include your name, address, telephone number, email address, device Internet Protocol (IP) address, date of birth, passport or Emirates ID number, survey participation, video and audio recordings, your interests, and any other information and data you choose to provide to us independently (for example, If you send us an email or call us).
Purchase Information and Data: We may collect information relating to any actual or potential purchases of our products or services (for example purchase records).
Website information and data: We may receive information and data from the User as a result of their visits and use of the Website. This information may include data such as their Internet Protocol (IP) address, the date and time of their access to the Website, the amount of time spent on the Website, their browsing history (recorded by the text and graphics files that make up that page), and the Internet address of the website from which the User visited By redirecting it to our website.
Financial, Payment and Credit Data: We may collect payment data that you provide when you make online purchases. This may include the user's payment instrument number (ex: credit card, debit card), name, billing address and security code associated with the user's payment instrument (ex: card verification code, card verification value), and we may collect information and data related to Payment, transaction history, billing information and data. We may also collect personal credit information and data, credit reports provided by a credit reporting agency that is used to report late credit payments, and business credit data for the purpose of providing mortgage loans to the user via Property Finder.
Other Information and Data: We may collect information and other data so that our organization and our affiliates can provide our services to you. Such information and data includes, for example, credit scores, payslips and payroll letters for the purpose of obtaining a mortgage. If a user uses any of our products or services, we may collect information and data that they make available to the public.

How do we obtain user information and what are its sources?
We may collect information and data about the User in the course of our relationship with them, and we will use the User's personal information and data only in accordance with applicable data protection laws. We may obtain this information and data from a variety of sources, including the following:

Directly from the User (for example, when accessing and using the Platforms, when making an inquiry about our Platforms or Services, when communicating via WhatsApp with us or agents and brokers via our Platforms to inquire about a property, send emails, contact our customer service team, or providing us with his or her personal information in another way);
from real estate developers, agents, brokers and government sources (such as Ejari);
From our subsidiaries and business partners, such as: Mortgage Finder and Banks;
from advertising networks, analytics service providers, and search information providers.
How we process user information and data
We undertake to comply with applicable data protection laws that apply to the way we process your personal user information and data. We undertake to adhere to the following:

Process the User's personal information and data in a lawful, fair, transparent and secure manner;
Refrain from collecting the User's personal information and data except for specific, express and lawful purposes as indicated to the User during the collection of his Personal Information;
Refrain from using the User's personal information and data in any way inconsistent with those purposes;
Process user personal information and data in a manner that is appropriate and relevant to and limited to the purposes for which we collected it;
maintain the accuracy of the user's personal information and data and update it as necessary;
Retain personal user information and data in an identifiable form only to the extent necessary for the purposes for which you have communicated your information to us and/or as permitted by law.
How we use user information and data
We may use or process User personal information and data for the following purposes:

 

to provide any services requested by the user from us;
To provide better user service and, in particular, to maintain internal records, as well as improve our products, services and platforms. If the User communicates via the Website or via email with the contacts specified on the Website or through our call centres, we may keep a record of those correspondences or communications to improve our services and address any specific requests or complaints;
To communicate with the User (through various communication platforms, such as WhatsApp, SMS, phone and email) if the User requests, purchases or shares any topic on the Platform, in particular with regard to responding to any inquiries, requests or comments that the User may have and facilitating communications between him and our real estate agents and brokers when inquiring about properties on our Platform;
to assist any third parties in providing services to the User, for example: property developers when sending emails on their behalf and banks in connection with the issuance of mortgages;
to contact the User for market research purposes;
to monitor communications in order to improve the services we provide to the User and to evaluate the performance and response of our employees and real estate agents who provide our services to them (for example, when inquiring about real estate through our Platforms and communicating with real estate agents through us);
To provide the User with information and data about new opportunities, promotions, alerts, special offers and other information and data that we may feel is relevant to the User;
To provide the user and enable any specified third parties to provide him with information and data about goods or services that may be of interest to him;
To personalize or improve your user experience on our Platforms and Services, in particular by displaying advertisements and direct communications we receive from you that may be based on your activity on our Platforms;
To improve our Platforms by defining technical design specifications of the Website, identifying system performance or areas that may have problems, tracking activity on the Website and Mobile Applications, preparing reports, assessing trends, and monitoring the way the Platforms are being used;
to process your payments or any documentation you provide via the Platforms;
to measure or understand the effectiveness of advertisements we serve to the user and others, to provide relevant advertisements to the user and to make suggestions and recommendations to them and to users of our website about goods and services that may be of interest to them or to them that may depend on the user's activity on our website or the site(s) of any third parties;
To comply with legal obligations.
Basis for using user information and data
We use personal user information and data on the following basis (as permitted pursuant to applicable data protection laws):

the collection of information and data is necessary in order to perform a contract with the User or to take steps at the request of the User to enter into a contract;
on the basis of the User's consent to such information and data (if we have expressly asked the User to consent to the processing of their personal information for a specific purpose);
To serve our legitimate interests, the use of personal user information and data helps us operate, improve and minimize any disruption to the platforms and services we may provide to the user. Also, our legitimate interests require sending information and data to the user about the services that we believe will be of interest to him;
to comply with legal and regulatory obligations;
If the user makes his personal information available to the public.
Parties with whom we share user information and data
We undertake not to disclose or transfer personal user information and data except for the purposes set out in this Notice:

To specific real estate brokers, real estate brokerage firms, agents, developers or other service providers with whom we deal when requested by the User or as part of the User's use of the Platforms. For example, if a User inquires about a property of interest to them, our Platform transmits the User's personal information and data to real estate agents who deal with the sale or rental of that property;
to business partners, suppliers and subcontractors to perform any contract we have with them or the user;
to any member of our group;
to any competent authorities if we are legally required to comply with a request for that data;
To our third party service providers. We partner with and support service providers around the world. Personal information and data will be provided to these parties only when necessary to fulfill the services they provide to us, such as software, system and platform support, direct marketing services, social media, communication services, cloud hosting services, advertising, data analytics, order fulfillment and delivery. Our third party service providers are not permitted to share or use the personal information and data we provide to them for any purpose other than to provide services to us;
If we sell or buy any business or assets, we may disclose your personal user information and data to the prospective seller or buyer of such business or assets, as well as to their professional advisors. If our assets or any of our affiliates' assets are acquired by any third party, the personal information and data we or our affiliates hold about our customers will become one of the transferred assets;
to obtain professional advice when required;
To perform a credit check and contact lenders, banks or other financial institutions to understand a user's financial situation in connection with the provision of mortgages to him or her through Mortgage Finder, and this may include that we or such lenders and institutions obtain information and data from a credit reporting agency or source that provides information data about the user's financial situation;
if we have to disclose or share your personal user data and information in order to comply with any legal obligation or in order to enforce or enforce our Terms of Use and other agreements;
To protect our rights, property, or safety, as well as those of our affiliates, customers, or others. This includes exchanging information and data with other companies and organizations for the purposes of fraud protection and credit risk reduction.
Countries to which we transfer User Information and Data
The information and data that we collect from the user may be transferred to, stored, and hosted outside of the country from which such information and data may access the Platforms, and may be transferred to countries that do not have data protection laws or to countries where your privacy and other fundamental rights will not be widely protected. For example, employees working outside this country or working for us or one of our suppliers may process personal user information and data. Said data transfers and all other transfers remain secure and under our control. We undertake to take appropriate measures to ensure that the protection and security of the user's personal information and data are maintained when transferred outside the user's country, and that the latter can also effectively exercise their rights.

Security of user information and data
Maintaining the security of the user's personal information and data and preventing unauthorized access to it is a top priority for us, so we undertake to take all steps reasonably necessary to protect the user's personal information and data from any unauthorized access, use, alteration, disclosure or destruction. In addition, we limit access to personal user information and data to employees, agents, contractors and any third parties whose work requires knowledge of such information and data and ensure that they refrain from processing user personal information and data except on our instructions under an obligation of confidentiality. If we send a user a password or if a user creates a password as part of our Services or for our platform to allow the user to access parts of our platforms, the user is responsible for keeping said password confidential and is requested not to share it with anyone. The transmission of information and data over the Internet is not completely secure. Although we will do our best to protect your personal information and data, we cannot guarantee the security of your information and data transmitted to our Platforms. Therefore, any transmission of information is at the user's own risk. Once we receive user information and data, we undertake strict measures and security features to try to prevent unauthorized access to it.

Save user information and data
The length of time we retain personal user information and data varies, as user personal information and data is normally retained only if necessary to respond to any inquiries or complaints, to improve the services we provide to the user, or to comply with any legal obligations to which we may be subject. To determine appropriate retention periods for personal information and data, we consider the amount, nature and sensitivity of personal information and data, the potential risk of harm from unauthorized use or disclosure of user personal information, the purposes for which we process user personal information and whether we can achieve those purposes through Other means and applicable legal requirements.

Your choices and rights

The user has the right, under certain circumstances and under certain applicable data protection laws:

access their data - request a copy of the personal user information and data that we process about them;
Correction of his data - Request to amend or update our personal user information and data if it is inaccurate or incomplete;
Erasure – request deletion of personal user information and data held by us if it is no longer necessary for the purpose(s) for which it was originally collected;
Restriction of his data - a request to stop processing all or some of the User's personal data, temporarily or permanently;
Object to the use of his/her data – object at any time to the processing of the User’s personal information and data if it is held solely to serve our legitimate interests (please see above) or for direct marketing purposes;
Receiving or transmitting User data in a structured, machine-readable format (also known as “data portability”) – requesting the receipt or transfer of a User's personal information and data to another organization in a structured, machine-readable format;
Withdraw his consent - withdraw his consent at any time to the use of his personal information for a specific purpose (the purpose for which we asked the user to consent to the use of his information). Please note that we may be legally entitled in certain circumstances to continue to process data without the user's consent if we rely on any other legal basis (other than consent) to do so.
To take any action from the above, please email us at namaaalkhaleej.com Subject to any legal obligations, requirements and/or waivers, we undertake to endeavor to respond to your request as soon as possible, unless we request further information and data from you. We may also ask you to provide proof of your identity.

How to manage your marketing preferences
To opt out of email marketing, the user can use the unsubscribe link provided in the email that the user receives from us or by sending an email to namaaalkhaleej.com. For other marketing preferences, the user can contact us via any relevant link regarding marketing communications, or by sending an email to namaaalkhaleej.com. He can find information and data about controlling cookies in our Cookie Policy.

hyperlinks
Our Services may contain links to third party applications, services, tools and websites that we do not control or operate and that may be used by the user; including but not limited to Facebook, LinkedIn, Twitter, and third party applications such as audio and reading software. The privacy practices of these third parties are governed by their own privacy policies, meaning we are not responsible for the security or privacy of any information these third parties collect. Therefore, the User should review the privacy policies applicable to such third-party services. This privacy policy does not cover information and data that the user provides to third parties.

The privacy of minor children
We are committed to protecting children's privacy needs and encourage parents and guardians to take an active role in their children's online activities and interests. We undertake not to knowingly collect any information from children and do not target children through our platforms. If the user learns that a child has provided us with personal information without the consent of the parent or guardian, please contact us at namaaalkhaleej.com and we undertake to take the necessary steps to delete the information and data from our records.

Updates or changes to this Privacy Policy
We may update this Privacy Policy from time to time as we deem necessary. In the event that we make any material changes to this Privacy Policy, we will provide notice to the User in the manner required by applicable laws, including without limitation, by email or via the Platforms. Any changes to this privacy policy will be effective immediately after notification to the user.